We were established in 1716 to provide a public service for all. We have managed to become the best provider of physical, digital and parcel communications in Spain through efficiently working with quality and sustainability, with the best professionals, the greatest territorial presence and the most innovative equipment. We are part of the daily lives of citizens, companies and institutions, making their lives easier.
Correos Group Presentation
Correos Group, integrated by Correos and its subsidiaries Correos Express, Nexea and Correos Telecom, operates in the physical and digital communications sector and in the parcel services market. It is leading the non-urgent transport segment and is a reference for the e-commerce sector.
Correos is part of the SEPI Group, a holding company which covers 15 companies in which it has a direct majority participation, with a workforce of more than 74,000 employees. It is also a shareholder in the RTVE Corporation, has a public foundation, and has direct minority holdings in nine companies and indirect holdings in over one hundred companies.
Correos, parent company of Correos Group, is one of the main Spanish companies in terms of size, territorial presence, human capital and physical and digital infrastructure. It is also the operator that has been appointed by law to provide the universal postal service throughout Spanish territory, with criteria of efficiency, quality and affordability, contributing to the sustainability of postal communications for all citizens.
Correos is the benchmark company in the Spanish postal market and one of the most important parcel service operators, especially for the e-commerce sector, for its excellent, trustworthy and reliable service and for its global, physical and digital offer, to cover the needs of each customer segment.
Correos Express is the group company specialised in express delivery.
Its business model, based on its own dedicated offices, provides a fast and flexible service, as well as greater security and quality in handling. Through its network of centres and the latest technologies applied to the classification and distribution, it guarantees complete traceability of deliveries and effective delivery at the greatest convenience for the receiver. Besides, it has a wide range of services, designed to meet all of its clients’ delivery needs on time, as well as specific solutions for sectors that require flexibility and full adaptation to their value chains.
Nexea is Correos Group company dedicated to providing personalised document management services, for mass communications with their clients.
With this aim, it develops tailored technology solutions for document processes through a multi-channel communications model all devices and formats. The company provides its customers maximum guarantees of information security, document traceability, complete integration with its technology systems and reliability in delivering all its communications.
Correos Telecom manages the Group telecommunications network and sells the surplus capacity of this infrastructure.
The company specialises in providing high capacity connectivity services, communication services and telecommunication infrastructure services, adding value to its clients’ activity through flexibility and innovation.
It also provides technical support to the other companies of the Correos Group to improve their operational processes and the development of new digital services.
Go to Business Structure
53.605 Employees throughout the Correos Group
193 People in Nexea
52.259 Professionals in Correos
46 People in Correos Telecom
7.533 Staff in rural areas
2.195 Staff in urgent delivery units (USE)
24.739 Staff in urban areas
9.928 In offices
1.108 People in Correos Express
11 million Daily deliveries
600 Largest electric fleet in the sector
2.700 million Correspondence items
165 million Parcels
49% Of the national quota in e-commerce deliveries
18 Automatic delivery processing centres
Our presence in Spain
8.581 Service points
101 Special services units
2.396 Multi-service offices
5.152 CityPaq devices
93,5 million Visits per year
537 Operate with a new commercial model
6.185 Rural services points
1.750 Ordinary distribution units
The trust of our customers in our activity is very important to us. That is why we strive to disseminate and submit our management to the third-party review that allows us to prove the solvency of our management.
The Correos Group is constituted as a group of companies that carry out their activity in the postal, parcel and communications market where customers demand higher added-value services that can only be offered through excellence and sustainability.
To achieve this goal in accordance with the principles of complying with the law, honesty, integrity and transparency that mark good governance and are found in the Organisation’s Code of Conduct, we have set the following commitments:
– With customers, through efficiency and innovation in processes and products. Constantly seeking excellence in service and developing new solutions adapted to an increasingly digital society.
– With the people working in the Group, by ensuring their health and safety at work, continuous training and personal and professional development of employees.
– And with our environment to actively contribute to the Sustainable Development Goals.
In 2018, the Correos Group companies revalidated the following certificates:
– Customer service
– 19 postal and parcel processing centres
– 1 mass admission centre
– 3 international processing centres
– 2,156 post offices
– 54 Correos Express operating centres
– 2 Correos Nexea operating centres
– Comprehensive management of the Correos Telecom telecommunications network
Best global logistics operator
Recognition from the e-commerce company Alibaba as the “Best global logistics operator”.
Company with best digital transformation
2017 OMExpo Award for the “Company with best digital transformation”. Finalist in the “Best mobile app” category.
Company with best diversity practices
Correos was once again included among the TOP30 companies in Spain with best diversity practices, according to the VariableD Report by the consultancy firm Intrama.
2017 Autelsi Award
Nexo, best contribution to the development of the information society. 2017 Autelsi Award for “Development of the Information Society” to Correos Nexea, for the Nexo multi-channel communication platform.
Most Innovative Project of 2017
The Create Your App service was the “Most Innovative Project of 2017” for the Postal Union for the Mediterranean (PuMed/Euromed).
Most attractive logistics company to work for in Spain
Correos was “the most attractive logistics company to work for in Spain”, according to consultancy firm Randstad.
Digital leadership in the public sector
Correos received the Digital Leader Award by CIONET in the “Public Sector” category, for its contribution to Spain’s digital transformation and innovation.
Best customer service of the year
Correos Express, best customer service of the year. For the second year running, Correos Express was the “Best Customer Service of the Year”, according to the consulting firm Sotto Tempo.
Best contribution to raising awareness about Down syndrome
The collaboration of Correos in the “XTUMIRADA” awareness-raising campaign was recognised with the 2017 Trébol Award for Solidarity by Down España.
Best sustainable life in cities project
The “Sustainable Mobility in the Last Mile” project was recognised by Forética, as part of its “Sustainable Living in Cities” initiative.
Best chalcography stamp in Europe
For the third year running, Correos won first prize in the Grand Prix de L’Art Philatelique Belge et Européen, for the stamp dedicated to Salamanca, within the “World Heritage” philatelic series.
The Correos service was created more than 300 years ago to cover the communication needs of the society of the time.
The organisation of post in Spain is due to the Romans. The cursus publicus, as it was called, spanned the whole of Hispania via an extensive roads network carrying messages for the army or Roman administrators.
Later, during Middle Ages, the numerous kingdoms in which Spain was divided created their own post systems. The messengers went from one court to another with the orders of their kings. Also merchants, religious and university institutions had their own couriers. The postal service in Spain was progressively transformed with the unification of the kingdoms under the monarchy of the Catholic Monarchs, with the discovery of America and then with the expansion of territories in Europe during the reign of Charles I of Spain.
At the same time, the concession of the royal privilege of the postal service to the Taxis family centralised all postal orders both in Spain and Europe.
With the change of dynasty at the beginning of the 18th century, the postal service stopped being a concession of the monarch to become Renta Real (Royal Income).
On 8 July 1716, with the appointment of Juan Tomás de Goyeneche as Chief Superintendent and General Administrator of Post Offices by Phillip V, the Post Office became the responsibility of the State.
Correos has been the Internet of the 18th century, the standard-bearer of nineteenth-century modernisation, the technological avant-garde of the 20th century and with the turn of the 21st century, the best provider of physical and digital communications and deliveries in Spain.
More than three centuries of history
Creation of the first operator of the Iberian Peninsula and international expansion in Southeast Asia.
National consolidation of the new offices, incorporating new services for citizens, institutions and companies.
Opening of CorreosLabs innovation centre.
We celebrate our 300th birthday.
Creation of e-commerce solutions for SMEs, Comandia.
Opening of CityPaq, parcel automatic lockers and launching of new office concept.
Opening of the Virtual Post Office.
Automation of the network of major logistics centres.
Launch of the first Correos website.
First prototype of a Spanish electric car for delivery (Zeus).
Computerisation of the entire post office network.
Invention of the post code.
Household mailboxes setting-up.
Establishment of innovative services such as urgent letters, money orders and reimbursements.
Creation of the Post Office Employee corps.
First public phone service in Spain.
Women joined the workforce.
Daily postal delivery.
Setting of the first travelling postal service. Telegraph corps creation.
Supply of own transport fleet for correspondence and creation of postage stamp as a payment method.
Installation of the first public mailboxes.
Postman profession foundation.
Rates rationalization and creation of List, Post Office Box, Printed Materials and Newspaper services.