We were established in 1716 to provide a public service for all. We have managed to become the best provider of physical, digital and parcel communications in Spain through efficiently working with quality and sustainability, with the best professionals, the greatest territorial presence and the most innovative equipment. We are part of the daily lives of citizens, companies and institutions, making their lives easier.
Correos Group Presentation
Correo Group, integrated by Correos and its subsidiaries Correos Express, Nexea and Correos Telecom, operates in the physical and digital communications sector and in the parcel services market. It is leading the non-urgent transport segment and is a reference for the e-commerce sector.
Correos is part of the SEPI Group, a holding company which covers 15 companies in which it has a direct majority participation, with a workforce of more than 78,000 employees. It is also a shareholder in the RTVE Corporation, has a public foundation, and has direct minority holdings in nine companies and indirect holdings in over one hundred companies.
Correos, parent company of Correos Group, is one of the main Spanish companies in terms of size, territorial presence, human capital and physical and digital infrastructure. It is also the operator that has been appointed by law to provide the universal postal service throughout Spanish territory, with criteria of efficiency, quality and affordability, contributing to the sustainability of postal communications for all citizens.
Correos is the benchmark company in the Spanish postal market and one of the most important parcel service operators, especially for the e-commerce sector, for its excellent, trustworthy and reliable service and for its global, physical and digital offer, to cover the needs of each customer segment.
Correos Express is the group company specialised in express delivery.
Its business model, based on its own dedicated offices, provides a fast and flexible service, as well as greater security and quality in handling. Through its network of centres and the latest technologies applied to the classification and distribution, it guarantees complete traceability of deliveries and effective delivery at the greatest convenience for the receiver. Besides, it has a wide range of services, designed to meet all of its clients’ delivery needs on time, as well as specific solutions for sectors that require flexibility and full adaptation to their value chains.
Nexea is Correos Group company dedicated to providing personalised document management services, for mass communications with their clients.
With this aim, it develops tailored technology solutions for document processes through a multi-channel communications model all devices and formats. The company provides its customers maximum guarantees of information security, document traceability, complete integration with its technology systems and reliability in delivering all its communications.
Correos Telecom manages the Group telecommunications network and sells the surplus capacity of this infrastructure.
The company specialises in providing high capacity connectivity services, communication services and telecommunication infrastructure services, adding value to its clients’ activity through flexibility and innovation.
It also provides technical support to the other companies of the Correos Group to improve their operational processes and the development of new digital services.
Go to Business Structure
53,605 Employees throughout the Correos Group
193 People in Nexea
52,259 Professionals in Correos
46 People in Correos Telecom
9,928 Professionals in offices
34,467 Distribution staff
1,108 People in Correos Express
11 millions Daily deliveries
468 eco-vehicles Largest electric fleet in the sector
2,700 millions Total volumes
69 millions Parcels
49% Of the national quota in e-commerce deliveries
18 Automatic delivery processing centres
Our presence in Spain
8,581 Service points
97 Special services units
2,396 Multi-service post offices
5,152 CityPaq devices
93,5 million Visits per year
537 Post offices with a new commercial model
6,185 Rural services points
1,739 Ordinary distribution units
The trust of our customers in our activity is very important to us. That is why we strive to disseminate and submit our management to the third-party review that allows us to prove the solvency of our management.
Download ISO 9001 Quality certificateISO 9001
Download ISO 27001 Information SecurityISO 27001 Information Security
Download ISO 14001 Environment managementISO 14001 Environment management
Download FSC Responsible consumptionFSC
Download PEFC Responsible consumptionPEFC
The Correos Group is constituted as a group of companies that carry out their activity in the postal, parcel and communications market where customers demand higher added-value services that can only be offered through excellence and sustainability.
To achieve this goal in accordance with the principles of complying with the law, honesty, integrity and transparency that mark good governance and are found in the Organisation’s Code of Conduct, we have set the following commitments:
– With customers, through efficiency and innovation in processes and products. Constantly seeking excellence in service and developing new solutions adapted to an increasingly digital society.
– With the people working in the Group, by ensuring their health and safety at work, continuous training and personal and professional development of employees.
– And with our environment to actively contribute to the Sustainable Development Goals.
In 2018, the Correos Group companies revalidated the following certificates:
– Customer service
– 19 postal and parcel processing centres
– 1 mass admission centre
– 3 international processing centres
– 2,156 post offices
– 54 Correos Express operating centres
– 2 Nexea operating centres
– Integral management of Correos Telecom’s communication network
-Web and Virtual Post Office information systems (since 2019)
– 19 postal and parcel processing centres
– 16 main post offices
– 1 mass admission centre
– 2 international processing centres
– 3 Correos Express operating centres
– 2 Nexea operating centre
Nexea FSC and PEFC certifications.
Comandia, best e-commerce platform
‘eAwards Madrid Award’, in the bronze category, to Comandia for ‘Best E-Commerce Software Platform’.
Correos Tmall, best initiative for international growth
‘World Post & Parcel Award’ for Cross Border Growth to Correos’ Tmall e-commerce platform. Finalist in the e-commerce category.
Best cultural and digital transformation
‘ Computer World Workplace Transformation Award’ to Correos for its outstanding promotion of the new digital landscape.
Best CSR campaign
The ‘#NOESNORMAL’ awarenessraising campaign was recognised by OCARE for ‘Best Social Content CSR Communication Campaign’. Finalist at the Corresponsables Foundation Awards.
Best contribution to awarenessraising on mental health
Solidarity stamp awarded by the Manantial Foundation for Correos Group’s contribution to mental health.
Medal for Galicia’s rural postmen and women
The work of Galicia’s more than 1,000 rural postmen and women was
recognised by the Regional Government of Galicia with the awarding of the Castelao Medal.
Commitment to Spanish sport
The Spanish Olympic Committee awarded Correos with the Olympic
Insignia for its involvement with handball.
Sustainable mobility policy
‘Spanish Sustainable Mobility Week Award’, in the silver category, for Correos’ commitment to an electric fleet of vehicles, especially in the last mile.
Leadership in sustainability
‘Cambio 16 Award’ in the Sustainability category for Correos’ leadership in the transformation of society and its commitment to building a more efficient and sustainable world.
Best promotional action: department of special deliveries
The ‘Department of Extraordinary Deliveries’ Christmas campaign was recognised with silver at the Eventoplus Awards, in the category of ‘Best Animation/Show’, and with the El Chupete 2018 Award for Best Children’s Event.
Best innovation in the management of talent
SEPI Foundation ‘Innovation Award’ to Correos for its ‘Clic’ talent management programme as the most innovative initiative.
Most attractive logistics company to work for in Spain
For the third consecutive year, Correos was ‘the most attractive logistics company to work for in Spain’ according to the consulting firm Randstad.
Best boost to digital innovation
‘Digital Innovation Award’ from the World Observatory for Digital Innovation, sponsored by UNESCO, for the ‘Soy Digital’ (I Am digital) training programme.
Company with best diversity practices
Correos was included as a TOP 10 DIVERSITY COMPANY at the Intrama Awards for Diversity and Equality. Its Diversity plan was also selected as a finalist in the World Post & Parcel Awards, in the People Management category.
Correos Group’s health management policy was a finalist at the ‘Prevencionar España Awards’, in the E-healthy category (Large company). Special mention in a study entitled ‘Universum: Spain most attractive Employers Industry best by humanities student 2018 and Industry Top 3’ and awards for occupational health and safety from the Comunidad de Madrid.
The Correos service was created more than 300 years ago to cover the communication needs of the society of the time.
The organisation of post in Spain is due to the Romans. The cursus publicus, as it was called, spanned the whole of Hispania via an extensive roads network carrying messages for the army or Roman administrators.
Later, during Middle Ages, the numerous kingdoms in which Spain was divided created their own post systems. The messengers went from one court to another with the orders of their kings. Also merchants, religious and university institutions had their own couriers. The postal service in Spain was progressively transformed with the unification of the kingdoms under the monarchy of the Catholic Monarchs, with the discovery of America and then with the expansion of territories in Europe during the reign of Charles I of Spain.
At the same time, the concession of the royal privilege of the postal service to the Taxis family centralised all postal orders both in Spain and Europe.
With the change of dynasty at the beginning of the 18th century, the postal service stopped being a concession of the monarch to become Renta Real (Royal Income).
On 8 July 1716, with the appointment of Juan Tomás de Goyeneche as Chief Superintendent and General Administrator of Post Offices by Phillip V, the Post Office became the responsibility of the State.
Correos has been the Internet of the 18th century, the standard-bearer of nineteenth-century modernisation, the technological avant-garde of the 20th century and with the turn of the 21st century, the best provider of physical and digital communications and deliveries in Spain.
More than three centuries of history
Creation of the first operator of the Iberian Peninsula and international expansion in Southeast Asia.
National consolidation of the new offices, incorporating new services for citizens, institutions and companies.
Opening of CorreosLabs innovation centre.
We celebrate our 300th birthday.
Creation of e-commerce solutions for SMEs, Comandia.
Opening of CityPaq, parcel automatic lockers and launching of new office concept.
Opening of the Virtual Post Office.
Automation of the network of major logistics centres.
Launch of the first Correos website.
First prototype of a Spanish electric car for delivery (Zeus).
Computerisation of the entire post office network.
Invention of the post code.
Household mailboxes setting-up.
Establishment of innovative services such as urgent letters, money orders and reimbursements.
Creation of the Post Office Employee corps.
First public phone service in Spain.
Women joined the workforce.
Daily postal delivery.
Setting of the first travelling postal service. Telegraph corps creation.
Supply of own transport fleet for correspondence and creation of postage stamp as a payment method.
Installation of the first public mailboxes.
Postman profession foundation.
Rates rationalization and creation of List, Post Office Box, Printed Materials and Newspaper services.