We were established in 1716 to provide a public service for all. We have managed to become the best provider of physical, digital and parcel communications in Spain through efficiently working with quality and sustainability, with the best professionals, the greatest territorial presence and the most innovative equipment. We are part of the daily lives of citizens, companies and institutions, making their lives easier.
Correos Group Presentation
Correo Group, integrated by Correos and its subsidiaries Correos Express, Nexea and Correos Telecom, operates in the physical and digital communications sector and in the parcel services market. It is leading the non-urgent transport segment and is a reference for the e-commerce sector.
Correos is part of the SEPI Group, a holding company which covers 15 companies in which it has a direct majority participation, with a workforce of more than 78,000 employees. It is also a shareholder in the RTVE Corporation, has a public foundation, and has direct minority holdings in nine companies and indirect holdings in over one hundred companies.
Correos, parent company of Correos Group, is one of the main Spanish companies in terms of size, territorial presence, human capital and physical and digital infrastructure. It is also the operator that has been appointed by law to provide the universal postal service throughout Spanish territory, with criteria of efficiency, quality and affordability, contributing to the sustainability of postal communications for all citizens.
Correos is the benchmark company in the Spanish postal market and one of the most important parcel service operators, especially for the e-commerce sector, for its excellent, trustworthy and reliable service and for its global, physical and digital offer, to cover the needs of each customer segment.
Correos Express is the group company specialised in express delivery.
Its business model, based on its own dedicated offices, provides a fast and flexible service, as well as greater security and quality in handling. Through its network of centres and the latest technologies applied to the classification and distribution, it guarantees complete traceability of deliveries and effective delivery at the greatest convenience for the receiver. Besides, it has a wide range of services, designed to meet all of its clients’ delivery needs on time, as well as specific solutions for sectors that require flexibility and full adaptation to their value chains.
Nexea is Correos Group company dedicated to providing personalised document management services, for mass communications with their clients.
With this aim, it develops tailored technology solutions for document processes through a multi-channel communications model all devices and formats. The company provides its customers maximum guarantees of information security, document traceability, complete integration with its technology systems and reliability in delivering all its communications.
Correos Telecom manages the Group telecommunications network and sells the surplus capacity of this infrastructure.
The company specialises in providing high capacity connectivity services, communication services and telecommunication infrastructure services, adding value to its clients’ activity through flexibility and innovation.
It also provides technical support to the other companies of the Correos Group to improve their operational processes and the development of new digital services.
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50,250 Employees throughout the Correos Group
1,451 People in Correos Express
48,446 Professionals in Correos
175 People in Nexea
42 People in Correos Telecom
135 People in Correos Express Portugal
32,032 Distribution staff
9,371 Professionals in post offices
6.2 millions Daily deliveries
1,637 millions Total volumes
92 millions Parcels
18 Automatic delivery processing centres
1,157 eco-vehicles Largest electric fleet in the sector
Our presence in Spain
8,298 Service points
2,852 CityPaq devices
2,389 Multi-service post offices
89 million Visits per year
5,909 Rural services points
1,747 Ordinary distribution units
91 Special services units
The trust of our customers in our activity is very important to us. That is why we strive to disseminate and submit our management to the third-party review that allows us to prove the solvency of our management.
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The Correos Group is constituted as a group of companies that carry out their activity in the postal, parcel and communications market where customers demand higher added-value services that can only be offered through excellence and sustainability.
To achieve this goal in accordance with the principles of complying with the law, honesty, integrity and transparency that mark good governance and are found in the Organisation’s Code of Conduct, we have set the following commitments:
– With customers, through efficiency and innovation in processes and products. Constantly seeking excellence in service and developing new solutions adapted to an increasingly digital society.
– With the people working in the Group, by ensuring their health and safety at work, continuous training and personal and professional development of employees.
– And with our environment to actively contribute to the Sustainable Development Goals.
We carry it out in society by promoting the social and cultural development of the communities in which we carry out our activity, such as taking care of the environment in which we work, avoiding contaminating it through the maximum use of available resources, improving the air quality of the cities and reducing the CO2 emissions we produce.
Risk Control And Management Policy
The Correos Group corporate Risk Control And Management Policy, approved by the Governing Board in 2022, sets the principles ad guidelines to ensure the identification, analysis, management and control of risks, systemically and uniformly, thus contributing to:
– achieving strategic corporate goals, maximizing economic value generated;
– providing an adequate level of assurance for all stakeholders;
– compliance with applicable regulations;
– enabling the operations to be carried out with the anticipated safety and quality, ensuring the continuity of public service.
This Policy defines the guidelines to be followed to identify and maintain risks within tolerance thresholds and to provide the elements to decide on the level of acceptable risk at any given time, taking into account the cross-cutting nature of the risks. To this end, its implementation is based on four principles of action: focus on risk management through an effective internal control environment, strengthening corporate governance, comprehensive risk management strategy and culture, and internal transparency.
Risk Control And Management Policy
Information Security Policy
The Information Security Policy concerns the entire Organisation and states the commitment of the Group’s Management to implement, document and disseminate the security guidelines and requirements through the regulatory framework in place, culminating in the secure management of the information handled by each of our processes.
To this end, the Department has set up the following strategic objectives on Information Security:
- To maintain security levels, in terms of Confidentiality, Integrity and Availability, which are tailored to and consistent with the needs of the Business and the confidence of our customers.
- To ensure the operation of the Corporate Security Committee, the body responsible for managing all matters aimed at preventing, safeguarding and strengthening security of information assets, and to have the necessary resources to do so.
- To implement the technical and organisational measures providing the appropriate level of security to process information in both normal and technological contingency situations, covering the systems and processes that process this information, and guaranteeing compliance with the current legal framework at all times.
- To disseminate this document and the regulatory framework of Information Security that implements it and to promote training and awareness in this area to all the Organisation’s personnel.
- To maintain an Information Security Management System based on international standards to identify, quantify, prioritise and deal with risks, as well as to evaluate and review the development of the Information Security Policy as a framework for defining basic security guidelines.
INFORMATION SECURITY POLICY
“Ayudar en todo lo que podamos”, best civil protection initiative in Aragon
Regional Government of Aragon Badge of Merit for Civil Protection, in the special COVID-19 category.
Leadership in the digital transformation of public administrations
“@aslan Award” for the Citizen Services Platform, in the “Improving Citizen Procedures” category.
#OrgulloPorLoNuestro, best creative idea
Club de Creativos silver prize for the #OrgulloPorLoNuestro campaign, in the “Ideas” category.
Recognition for internationalisation
“Vocento Business Award”, in the “International Expansion” category, for the internationalisation of the campaign in China and Portugal.
“Ayudar en todo lo que podamos” and Correos Market, best initiatives in 2021
Correos wins two “World Post&Parcel Awards” in the CSR and Post e-commerce categories.
Best digital transformation
Computerworld 40th Anniversary Special Award, for digitization of the company, and Best Digital Transformation Enterprise Award, in the European Digital Mindset Awards, by Correos Market and the e-commerce solutions.
Correos Market, best global promotion of local producers
“Gourmet Excellence Award”, at the FITUR International Trade Fair, and “Extraordinary Foods of Spain Award”, from the Ministry of Agriculture, Fisheries and Food, for Correos Market.
Recognition of commitment to the LGTBI community
“Diversa Award” to Correos, for giving visibility to the normalisation of the LGTBI reality in Spain.
#NoSoloAmarillo, best advertising campaign
Bronze award at the “2021 Effectiveness Awards” for #NoSoloAmarillo, in the “Best Owned Media Campaign” category.
Best project for sustainable mobility
2021 Spanish Sustainable Mobility Week Award, in the “Organisations and Enterprise” category, to Correos for its POSTLowCIT project for more sustainable delivery.
Best commitment to the planet
“Corporate Social Commitment Planet” Award, from IAB Spain, for the #EnvíosResponsables campaign.
Best commitment to promoting the Camino de Santiago
Badge of Honour from the Spanish Federation of Friends of the Camino de Santiago Associations to Correos for its support of the Jacobean Routes.
Company that attracts talent
Correos, first company in the freight transport sector in the Merco Talento España ranking.
Correos Market, award for innovation and social initiative
SERES award for innovation and social commitment for our Correos Market initiative.
Commitment to diversity and inclusion
Second prize in the TOP INTERCULTURAL category DIVERSITY COMPANY, for promoting the creation of environments inclusive and respectful workplace.
The Correos service was created more than 300 years ago to cover the communication needs of the society of the time.
The organisation of post in Spain is due to the Romans. The cursus publicus, as it was called, spanned the whole of Hispania via an extensive roads network carrying messages for the army or Roman administrators.
Later, during Middle Ages, the numerous kingdoms in which Spain was divided created their own post systems. The messengers went from one court to another with the orders of their kings. Also merchants, religious and university institutions had their own couriers. The postal service in Spain was progressively transformed with the unification of the kingdoms under the monarchy of the Catholic Monarchs, with the discovery of America and then with the expansion of territories in Europe during the reign of Charles I of Spain.
At the same time, the concession of the royal privilege of the postal service to the Taxis family centralised all postal orders both in Spain and Europe.
With the change of dynasty at the beginning of the 18th century, the postal service stopped being a concession of the monarch to become Renta Real (Royal Income).
On 8 July 1716, with the appointment of Juan Tomás de Goyeneche as Chief Superintendent and General Administrator of Post Offices by Phillip V, the Post Office became the responsibility of the State.
Correos has been the Internet of the 18th century, the standard-bearer of nineteenth-century modernisation, the technological avant-garde of the 20th century and with the turn of the 21st century, the best provider of physical and digital communications and deliveries in Spain.
More than three centuries of history
Creation of the first operator of the Iberian Peninsula and international expansion in Southeast Asia.
National consolidation of the new offices, incorporating new services for citizens, institutions and companies.
Opening of CorreosLabs innovation centre.
We celebrate our 300th birthday.
Creation of e-commerce solutions for SMEs, Comandia.
Opening of CityPaq, parcel automatic lockers and launching of new office concept.
Opening of the Virtual Post Office.
Automation of the network of major logistics centres.
Launch of the first Correos website.
First prototype of a Spanish electric car for delivery (Zeus).
Computerisation of the entire post office network.
Invention of the post code.
Household mailboxes setting-up.
Establishment of innovative services such as urgent letters, money orders and reimbursements.
Creation of the Post Office Employee corps.
First public phone service in Spain.
Women joined the workforce.
Daily postal delivery.
Setting of the first travelling postal service. Telegraph corps creation.
Supply of own transport fleet for correspondence and creation of postage stamp as a payment method.
Installation of the first public mailboxes.
Postman profession foundation.
Rates rationalization and creation of List, Post Office Box, Printed Materials and Newspaper services.