We were established in 1716 to provide a public service for all. We have managed to become the best provider of physical, digital and parcel communications in Spain through efficiently working with quality and sustainability, with the best professionals, the greatest territorial presence and the most innovative equipment. We are part of the daily lives of citizens, companies and institutions, making their lives easier.
Correos Group Presentation
Correo Group, integrated by Correos and its subsidiaries Correos Express, Correos Express Portugal and Correos Telecom, operates in the physical and digital communications sector and in the parcel services market. It is leading the non-urgent transport segment and is a reference for the e-commerce sector.
Correos is part of the SEPI Group, a holding company which covers 15 companies in which it has a direct majority participation, with a workforce of more than 78,000 employees. It is also a shareholder in the RTVE Corporation, has a public foundation, and has direct minority holdings in nine companies and indirect holdings in over one hundred companies.
Correos, parent company of Correos Group, is one of the main Spanish companies in terms of size, territorial presence, human capital and physical and digital infrastructure. It is also the operator that has been appointed by law to provide the universal postal service throughout Spanish territory, with criteria of efficiency, quality and affordability, contributing to the sustainability of postal communications for all citizens.
Correos is the benchmark company in the Spanish postal market and one of the most important parcel service operators, especially for the e-commerce sector, for its excellent, trustworthy and reliable service and for its global, physical and digital offer, to cover the needs of each customer segment.
Correos Express is the group company specialised in express delivery.
Its business model, based on its own dedicated offices, provides a fast and flexible service, as well as greater security and quality in handling. Through its network of centres and the latest technologies applied to the classification and distribution, it guarantees complete traceability of deliveries and effective delivery at the greatest convenience for the receiver. Besides, it has a wide range of services, designed to meet all of its clients’ delivery needs on time, as well as specific solutions for sectors that require flexibility and full adaptation to their value chains.
In 2023, Correos absorbed the activity of its subsidiary Nexea, dedicated to offering personalized services in document management, for mass communications between companies and their customers.
These customized technological solutions for documentary processes are offered through a multichannel communications model, in all types of media and formats, with the maximum guarantees of information security, documentary traceability, total integration with technological systems and reliability in delivery of communications.
Correos Telecom manages the Group telecommunications network and sells the surplus capacity of this infrastructure.
The company specialises in providing high capacity connectivity services, communication services and telecommunication infrastructure services, adding value to its clients’ activity through flexibility and innovation.
It also provides technical support to the other companies of the Correos Group to improve their operational processes and the development of new digital services.
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48,341 Employees throughout the Correos Group
1,392 People in Correos Express
46,602 Professionals in Correos
46 People in Correos Telecom
149 People in Correos Express Portugal
30,434 Distribution staff
9,269 Professionals in post offices
5.5 millions Daily deliveries
1,368 millions Total volumes
19 Automatic delivery processing centres
2,708 eco-vehicles Largest electric fleet in the sector
Our presence in Spain
8,285 Service points
2,594 CityPaq devices
2,389 Multi-service post offices
88 million Visits per year
5,896 Rural services points
1,727 Ordinary distribution units
79 Special services units
The trust of our customers in our activity is very important to us. That is why we strive to disseminate and submit our management to the third-party review that allows us to prove the solvency of our management.
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Excellence and Sustainability Policy
The Correos Group is made up by a series of companies engaged in the physical and digital communications sector and the parcel delivery market, in which customers increasingly demand services of greater added value that can only be achieved through excellence and sustainability.
Based on the principles of legal compliance, honesty, integrity and transparency that are enshrined in the General Code of Conduct and the various corporate policies, and within the framework of the United Nations Sustainable Development Goals (SDG) Alignment Model and the company’s Sustainability Master Plan, we have made the following commitments:
- To customers through efficiency and innovation in our processes and products. Constantly striving for excellence in our service and developing new solutions that are tailored to an increasingly more digital society.
- To the people who work for the Group by safeguarding their health and safety in the workplace, through lifelong learning and through their professional and personal development.
- To environmental sustainability by encouraging people to look after the environment through certain specific targets in terms of air quality, climate change and the circular economy, and ensuring that those targets are in line with the United Nations Sustainable Development Goals.
- To society by promoting social and cultural development in the communities where we operate, thereby making a contribution to their well-being and progress.
Excellence and Sustainability Policy
Risk Control And Management Policy
The Correos Group corporate Risk Control And Management Policy, approved by the Governing Board in 2022, sets the principles ad guidelines to ensure the identification, analysis, management and control of risks, systemically and uniformly, thus contributing to:
– achieving strategic corporate goals, maximizing economic value generated;
– providing an adequate level of assurance for all stakeholders;
– compliance with applicable regulations;
– enabling the operations to be carried out with the anticipated safety and quality, ensuring the continuity of public service.
This Policy defines the guidelines to be followed to identify and maintain risks within tolerance thresholds and to provide the elements to decide on the level of acceptable risk at any given time, taking into account the cross-cutting nature of the risks. To this end, its implementation is based on four principles of action: focus on risk management through an effective internal control environment, strengthening corporate governance, comprehensive risk management strategy and culture, and internal transparency.
Information Security Policy
The Information Security Policy concerns the entire Organisation and states the commitment of the Group’s Management to implement, document and disseminate the security guidelines and requirements through the regulatory framework in place, culminating in the secure management of the information handled by each of our processes.
To this end, the Department has set up the following strategic objectives on Information Security:
- To maintain security levels, in terms of Confidentiality, Integrity and Availability, which are tailored to and consistent with the needs of the Business and the confidence of our customers.
- To ensure the operation of the Corporate Security Committee, the body responsible for managing all matters aimed at preventing, safeguarding and strengthening security of information assets, and to have the necessary resources to do so.
- To implement the technical and organisational measures providing the appropriate level of security to process information in both normal and technological contingency situations, covering the systems and processes that process this information, and guaranteeing compliance with the current legal framework at all times.
- To disseminate this document and the regulatory framework of Information Security that implements it and to promote training and awareness in this area to all the Organisation’s personnel.
- To maintain an Information Security Management System based on international standards to identify, quantify, prioritise and deal with risks, as well as to evaluate and review the development of the Information Security Policy as a framework for defining basic security guidelines.
Information security policy
Best initiative for promoting rural development
PostEurop’s CSR Coups de Coeur 2022 Award and Euromed 2022 Award for Post Office initiatives to support rural development and address the demographic challenge.
Correos Frío, major innovation in temperature-controlled transport
The Correos Frío service, selected as one of the top 20 innovation cases of the year by the Observatory of FMCG Innovation in Spain and winner of the PostEurop 2022 Innovation Award.
Recognition for the generation of opportunities in rural areas
Initiatives to promote rural development, winners of the “España Conectada” Award at the Next Spain awards organised by the Vocento group and finalists in the Fundación Corresponsables Awards under the Public Administrations and Public Companies category.
Best company to work for
Named most attractive company to work for in the logistics sector in the Randstad Awards and first company in the freight transport sector in the Merco Talento Universitario monitor.
Greater leadership on gender diversity
Diversity Leading Company and Empowering Women’s Talent recognitions awarded at the Diversity & Inclusion Day by Equipos&Talento, as a company committed to the development of female talent and leadership.
Responsible shipping, better social awareness on climate change
Award for Transformation towards a Sustainable Economy from Expansión, in the category Best Initiative to Promote Social and Environmental Awareness, to Correos’ Responsible Shipping.
Recognition for CorreosLabs’ commitment to sustainable innovation
CorreosLabs, selected as one of the best sustainability actions at SustainabilityDay2022, organised by Compromiso RSE.
Appreciation for Correos’ commitment to charities
Recognition from the Spanish Red Cross for Correos’ collaboration with its charitable projects for almost 30 years.
Recognition of work to promote culture
Medal of San Isidoro de Sevilla, awarded by the National Union of Writers, for the decisive support of Correos to culture.
#ViveDondeQuieras, best advertising campaign
Grand Prize for Innovation in Business Development at the Genio 2022 Awards, Effectiveness Award in the Best Demonstration of Social Brand Purpose category, as well as first prize for Best Interactive Campaign and second prize for Best Campaign at the Control de Publicidad Awards.
Correos, one of the most highly valued and recognised brands
Correos, selected as one of the most valuable brands in Spain according to the 2022 edition of Brand Finance’s Spain 100 report and the Havas Meaningful Brands ranking. Leader of the freight transport sector in the Merco Empresas 2022, Merco Responsabilidad ESG 2022 and Merco Talento 2022 and Merco Talento Universitario 2021/2022 index.
Best marketing strategy
Grand National Marketing Award 2022, awarded by the Spanish Marketing Association, for innovation in the company’s marketing strategy.
Acknowledgement of the #EnvíosResponsables
Gold award in the ideas category of the National Creativity Awards 2022, for the So, humanos, so campaign, as well as Gold award in the Inspirational Awards and Expansion Award, for the #EnvíosResponsables campaign.
Leadership in advertising
Recognition at the 2022 Los Anuncios Awards for the “Llevamos lo que llevas dentro” campaign, in the “Best Radio Campaign” category, and for the “Nublao” campaign, in the “Best Branded Internet Campaign” category.
The Correos service was created more than 300 years ago to cover the communication needs of the society of the time.
The organisation of post in Spain is due to the Romans. The cursus publicus, as it was called, spanned the whole of Hispania via an extensive roads network carrying messages for the army or Roman administrators.
Later, during Middle Ages, the numerous kingdoms in which Spain was divided created their own post systems. The messengers went from one court to another with the orders of their kings. Also merchants, religious and university institutions had their own couriers. The postal service in Spain was progressively transformed with the unification of the kingdoms under the monarchy of the Catholic Monarchs, with the discovery of America and then with the expansion of territories in Europe during the reign of Charles I of Spain.
At the same time, the concession of the royal privilege of the postal service to the Taxis family centralised all postal orders both in Spain and Europe.
With the change of dynasty at the beginning of the 18th century, the postal service stopped being a concession of the monarch to become Renta Real (Royal Income).
On 8 July 1716, with the appointment of Juan Tomás de Goyeneche as Chief Superintendent and General Administrator of Post Offices by Phillip V, the Post Office became the responsibility of the State.
Correos has been the Internet of the 18th century, the standard-bearer of nineteenth-century modernisation, the technological avant-garde of the 20th century and with the turn of the 21st century, the best provider of physical and digital communications and deliveries in Spain.
More than three centuries of history
Creation of the first operator of the Iberian Peninsula and international expansion in Southeast Asia.
National consolidation of the new offices, incorporating new services for citizens, institutions and companies.
Opening of CorreosLabs innovation centre.
We celebrate our 300th birthday.
Creation of e-commerce solutions for SMEs, Comandia.
Opening of CityPaq, parcel automatic lockers and launching of new office concept.
Opening of the Virtual Post Office.
Automation of the network of major logistics centres.
Launch of the first Correos website.
First prototype of a Spanish electric car for delivery (Zeus).
Computerisation of the entire post office network.
Invention of the post code.
Household mailboxes setting-up.
Establishment of innovative services such as urgent letters, money orders and reimbursements.
Creation of the Post Office Employee corps.
First public phone service in Spain.
Women joined the workforce.
Daily postal delivery.
Setting of the first travelling postal service. Telegraph corps creation.
Supply of own transport fleet for correspondence and creation of postage stamp as a payment method.
Installation of the first public mailboxes.
Postman profession foundation.
Rates rationalization and creation of List, Post Office Box, Printed Materials and Newspaper services.