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Correos Group

We were established in 1716 to provide a public service for all. We have managed to become the best provider of physical, digital and parcel communications in Spain through efficiently working with quality and sustainability, with the best professionals, the greatest territorial presence and the most innovative equipment. We are part of the daily lives of citizens, companies and institutions, making their lives easier.

Correos Group Presentation

Correos Group, integrated by Correos and its subsidiaries Correos Express, Nexea and Correos Telecom, operates in the physical and digital communications sector and in the parcel services market. It is leading the non-urgent transport segment and is a reference for the e-commerce sector.

Correos is part of the SEPI Group, a holding company which covers 15 companies in which it has a direct majority participation, with a workforce of more than 74,000 employees. It is also a shareholder in the RTVE Corporation, has a public foundation, and has direct minority holdings in nine companies and indirect holdings in over one hundred companies.

Correos, parent company of Correos Group, is one of the main Spanish companies in terms of size, territorial presence, human capital and physical and digital infrastructure. It is also the operator that has been appointed by law to provide the universal postal service throughout Spanish territory, with criteria of efficiency, quality and affordability, contributing to the sustainability of postal communications for all citizens.

Correos is the benchmark company in the Spanish postal market and one of the most important parcel service operators, especially for the e-commerce sector, for its excellent, trustworthy and reliable service and for its global, physical and digital offer, to cover the needs of each customer segment.

Correos Express is the group company specialised in express delivery.

Its business model, based on its own dedicated offices, provides a fast and flexible service, as well as greater security and quality in handling. Through its network of centres and the latest technologies applied to the classification and distribution, it guarantees complete traceability of deliveries and effective delivery at the greatest convenience for the receiver. Besides, it has a wide range of services, designed to meet all of its clients’ delivery needs on time, as well as specific solutions for sectors that require flexibility and full adaptation to their value chains.

Nexea is Correos Group company dedicated to providing personalised document management services, for mass communications with their clients.

With this aim, it develops tailored technology solutions for document processes through a multi-channel communications model all devices and formats. The company provides its customers maximum guarantees of information security, document traceability, complete integration with its technology systems and reliability in delivering all its communications.

Correos Telecom manages the Group telecommunications network and sells the surplus capacity of this infrastructure.

The company specialises in providing high capacity connectivity services, communication services and telecommunication infrastructure services, adding value to its clients’ activity through flexibility and innovation.

It also provides technical support to the other companies of the Correos Group to improve their operational processes and the development of new digital services.


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Key figures

Correos is one of the leading Spanish companies by size, presence and human capital.

Our Team

53.605 Employees throughout the Correos Group

193 People in Nexea

52.259 Professionals in Correos

46 People in Correos Telecom

26.918 Women

7.533 Staff in rural areas

25.341 Men

2.195 Staff in urgent delivery units (USE)

24.739 Staff in urban areas

9.928 In offices

1.108 People in Correos Express

Operational Capacity

11 million Daily deliveries

600 Largest electric fleet in the sector

2.700 million Correspondence items

165 million Parcels

49% Of the national quota in e-commerce deliveries

18 Automatic delivery processing centres

14.200 Vehicles

Our presence in Spain

8.581 Service points

101 Special services units

2.396 Multi-service offices

5.152 CityPaq devices

93,5 million Visits per year

537 Operate with a new commercial model

6.185 Rural services points

1.750 Ordinary distribution units

Reports

  • Informe Anual Integrado 2018
  • Resumen Ejecutivo 2017
  • Informe Anual Integrado 2017
  • Resumen ejecutivo 2016 del Grupo Correos
  • Informe anual integrado 2016 del Grupo Correos
  • Resumen ejecutivo 2015
  • Informe anual integrado 2015
  • informe Gobierno Corporativo 2014
  • Informe anual integrado 2014
  • Informe Gobierno Corporativo 2013
  • Informe anual 2013
  • INFORME GOBIERNO CORPORATIVO 2012
  • Informe anual 2012
  • Informe RSC 2011
  • Informe Anual 2011
  • Memoria 2010
  • Informe RSC 2010
  • Memoria 2009
  • Memoria 2008

Certifications

The trust of our customers in our activity is very important to us. That is why we strive to disseminate and submit our management to the third-party review that allows us to prove the solvency of our management.

  • ISO 9001
    Quality certificate
  • ISO 27001 Information Security
  • ISO 14001 Environment management
  • FSC
    Responsible consumption
  • PEFC
    Responsible consumption

Excellence policy

The Correos Group is constituted as a group of companies that carry out their activity in the postal, parcel and communications market where customers demand higher added-value services that can only be offered through excellence and sustainability.

To achieve this goal in accordance with the principles of complying with the law, honesty, integrity and transparency that mark good governance and are found in the Organisation’s Code of Conduct, we have set the following commitments:

– With customers, through efficiency and innovation in processes and products. Constantly seeking excellence in service and developing new solutions adapted to an increasingly digital society.
– With the people working in the Group, by ensuring their health and safety at work, continuous training and personal and professional development of employees.
– And with our environment to actively contribute to the Sustainable Development Goals.

In 2018, the Correos Group companies revalidated the following certificates:

ISO 9001
– Customer service
– 19 postal and parcel processing centres
– 1 mass admission centre
– 3 international processing centres
– 2,156 post offices
– 54 Correos Express operating centres
– 2 Correos Nexea operating centres
– Comprehensive management of the Correos Telecom telecommunications network

2018 Awards

Our history

The Correos service was created more than 300 years ago to cover the communication needs of the society of the time.

The organisation of post in Spain is due to the Romans. The cursus publicus, as it was called, spanned the whole of Hispania via an extensive roads network carrying messages for the army or Roman administrators.

Later, during Middle Ages, the numerous kingdoms in which Spain was divided created their own post systems. The messengers went from one court to another with the orders of their kings. Also merchants, religious and university institutions had their own couriers. The postal service in Spain was progressively transformed with the unification of the kingdoms under the monarchy of the Catholic Monarchs, with the discovery of America and then with the expansion of territories in Europe during the reign of Charles I of Spain.

At the same time, the concession of the royal privilege of the postal service to the Taxis family centralised all postal orders both in Spain and Europe.
With the change of dynasty at the beginning of the 18th century, the postal service stopped being a concession of the monarch to become Renta Real (Royal Income).

On 8 July 1716, with the appointment of Juan Tomás de Goyeneche as Chief Superintendent and General Administrator of Post Offices by Phillip V, the Post Office became the responsibility of the State.

Correos has been the Internet of the 18th century, the standard-bearer of nineteenth-century modernisation, the technological avant-garde of the 20th century and with the turn of the 21st century, the best provider of physical and digital communications and deliveries in Spain.

Chronology

More than three centuries of history

2019
Creation of the first operator of the Iberian Peninsula and international expansion in Southeast Asia.

2018
National consolidation of the new offices, incorporating new services for citizens, institutions and companies.

2017
Opening of CorreosLabs innovation centre.

2016
We celebrate our 300th birthday.

2015
Creation of e-commerce solutions for SMEs, Comandia.

2014
Opening of CityPaq, parcel automatic lockers and launching of new office concept.

2003
Opening of the Virtual Post Office.

2002
Automation of the network of major logistics centres.

1998
Launch of the first Correos website.

1996
First prototype of a Spanish electric car for delivery (Zeus).

1990
Computerisation of the entire post office network.

1981
Invention of the post code.

1962
Household mailboxes setting-up.

1911
Establishment of innovative services such as urgent letters, money orders and reimbursements.

1889
Creation of the Post Office Employee corps.

1884
First public phone service in Spain.

1882
Women joined the workforce.

1870
Daily postal delivery.

1855
Setting of the first travelling postal service. Telegraph corps creation.

1850
Supply of own transport fleet for correspondence and creation of postage stamp as a payment method.

1762
Installation of the first public mailboxes.

1756
Postman profession foundation.

1755
Rates rationalization and creation of List, Post Office Box, Printed Materials and Newspaper services.