We were established in 1716 to provide a public service for all. We have managed to become the best provider of physical, digital and parcel communications in Spain through efficiently working with quality and sustainability, with the best professionals, the greatest territorial presence and the most innovative equipment. We are part of the daily lives of citizens, companies and institutions, making their lives easier.
Correos Group Presentation
Correo Group, integrated by Correos and its subsidiaries Correos Express, Nexea and Correos Telecom, operates in the physical and digital communications sector and in the parcel services market. It is leading the non-urgent transport segment and is a reference for the e-commerce sector.
Correos is part of the SEPI Group, a holding company which covers 15 companies in which it has a direct majority participation, with a workforce of more than 78,000 employees. It is also a shareholder in the RTVE Corporation, has a public foundation, and has direct minority holdings in nine companies and indirect holdings in over one hundred companies.
Correos, parent company of Correos Group, is one of the main Spanish companies in terms of size, territorial presence, human capital and physical and digital infrastructure. It is also the operator that has been appointed by law to provide the universal postal service throughout Spanish territory, with criteria of efficiency, quality and affordability, contributing to the sustainability of postal communications for all citizens.
Correos is the benchmark company in the Spanish postal market and one of the most important parcel service operators, especially for the e-commerce sector, for its excellent, trustworthy and reliable service and for its global, physical and digital offer, to cover the needs of each customer segment.
Correos Express is the group company specialised in express delivery.
Its business model, based on its own dedicated offices, provides a fast and flexible service, as well as greater security and quality in handling. Through its network of centres and the latest technologies applied to the classification and distribution, it guarantees complete traceability of deliveries and effective delivery at the greatest convenience for the receiver. Besides, it has a wide range of services, designed to meet all of its clients’ delivery needs on time, as well as specific solutions for sectors that require flexibility and full adaptation to their value chains.
Nexea is Correos Group company dedicated to providing personalised document management services, for mass communications with their clients.
With this aim, it develops tailored technology solutions for document processes through a multi-channel communications model all devices and formats. The company provides its customers maximum guarantees of information security, document traceability, complete integration with its technology systems and reliability in delivering all its communications.
Correos Telecom manages the Group telecommunications network and sells the surplus capacity of this infrastructure.
The company specialises in providing high capacity connectivity services, communication services and telecommunication infrastructure services, adding value to its clients’ activity through flexibility and innovation.
It also provides technical support to the other companies of the Correos Group to improve their operational processes and the development of new digital services.
Go to Business Structure
52,456 Employees throughout the Correos Group
1,271 People in Correos Express
50,822 Professionals in Correos
189 People in Nexea
38 People in Correos Telecom
136 People in Correos Express Portugal
33,619 Distribution staff
9,687 Professionals in post offices
7.4 millions Daily deliveries
1,849 millions Total volumes
91 millions Parcels
18 Automatic delivery processing centres
1,279 eco-vehicles Largest electric fleet in the sector
Our presence in Spain
8,381 Service points
96 Special services units
2,370 Multi-service post offices
5,114 CityPaq devices
84 million Visits per year
1,157 Post offices with a new commercial model
6,011 Rural services points
1,771 Ordinary distribution units
The trust of our customers in our activity is very important to us. That is why we strive to disseminate and submit our management to the third-party review that allows us to prove the solvency of our management.
The Correos Group is constituted as a group of companies that carry out their activity in the postal, parcel and communications market where customers demand higher added-value services that can only be offered through excellence and sustainability.
To achieve this goal in accordance with the principles of complying with the law, honesty, integrity and transparency that mark good governance and are found in the Organisation’s Code of Conduct, we have set the following commitments:
– With customers, through efficiency and innovation in processes and products. Constantly seeking excellence in service and developing new solutions adapted to an increasingly digital society.
– With the people working in the Group, by ensuring their health and safety at work, continuous training and personal and professional development of employees.
– And with our environment to actively contribute to the Sustainable Development Goals.
In 2020, the Correos Group companies revalidated the following certificates:
- Customer service
- 19 postal and parcel processing centres
- 1 mass admission centre
- 3 international processing centres
- 2,102 post offices
- 56 Correos Express operating centres
- 2 Nexea operating centres
- Integral management of Correos Telecom’s communication network
- 19 postal and parcel processing centres
- 1 mass admission centre
- 2 international processing centres
- 16 main post offices
- 4 Correos Express operating centres
- 2 Nexea operating centre
- Marketing and maintenance of Correos Telecom’s fiber infraestructure network
Nexea FSC® and PEFC certifications.
- Information systems for the services provided through the Correos’ website
- Information systems that support Nexea’s personalized document management solutions
Information Security Policy
The Information Security Policy concerns the entire Organisation and states the commitment of the Group’s Management to implement, document and disseminate the security guidelines and requirements through the regulatory framework in place, culminating in the secure management of the information handled by each of our processes.
To this end, the Department has set up the following strategic objectives on Information Security:
- To maintain security levels, in terms of Confidentiality, Integrity and Availability, which are tailored to and consistent with the needs of the Business and the confidence of our customers.
- To ensure the operation of the Corporate Security Committee, the body responsible for managing all matters aimed at preventing, safeguarding and strengthening security of information assets, and to have the necessary resources to do so.
- To implement the technical and organisational measures providing the appropriate level of security to process information in both normal and technological contingency situations, covering the systems and processes that process this information, and guaranteeing compliance with the current legal framework at all times.
- To disseminate this document and the regulatory framework of Information Security that implements it and to promote training and awareness in this area to all the Organisation’s personnel.
- To maintain an Information Security Management System based on international standards to identify, quantify, prioritise and deal with risks, as well as to evaluate and review the development of the Information Security Policy as a framework for defining basic security guidelines.
INFORMATION SECURITY POLICY
Best e-commerce solutions
Correos was awarded the 21st Century National Technology Award for e-commerce for its wide range of solutions for this sector.
Correos Market, best social innovation
Internet 2020 Social Innovation Award for Correos Market and the #YoMeQuedo campaign, in the Entrepreneurship and Research category.
“Ayudar en todo lo que podamos”, best COVID-19 solidarity initiative
SERES 2020 Award and CSR Coups de Coeur 2020 Award from PostEurop for the “Ayudar en todo lo que podamos” (Helping in every way we can) COVID-19 solidarity initiative.
Greatest social commitment during the pandemic
Fourth highest-rated company in the “Companies with the greatest social commitment/responsibility during the pandemic” ranking by MERCO.
Correos Compensa, the most innovative project of the year
Award for the “Most innovative project of 2020” for the Correos Compensa emissions offsetting programme, awarded by EuroMed (Unión Postal del Mediterráneo).
The Correos Forests, best practice for tackling climate change
Inclusion of the Correos Forests in the list of 101 #PorElClima (For the Climate) initiatives in 2020.
Best diversity and inclusion management
Recognition of Correos in the Top 5 of the Red Acoge, as one of the companies with the greatest commitment to diversity and inclusion.
Recognition of the company’s support for local producers
XI Premio Corresponsables award for Correos Market, in the Public Administrations category, for its promotion of artisans and local producers among the general public.
Protest Stamps, best awareness-raising campaign
Awarded silver in the Radical New Strategy category and bronze in the Direct Mail section of the Caples Awards, as well as a special mention in the OCARE Awards for Communication of CSR, from the Observatory of Corporate Responsibility Actions and Communication, for the Protest Stamps, stamps for the planet, from Correos.
#YoMeQuedo, best social impact initiative
Gran Premio Genio for Innovation in Marketing, Communication and Use of Media and Premio Genio for Innovation in Social Impact Campaigns for the #YoMeQuedo campaign.
#YoMeQuedo and #CruzDobleEme, best marketing campaigns
Gold award for the #YoMeQuedo campaign by Correos Market and silver award for the #CruzDobleEme rebranding at the National Creativity Awards 2020. Finalists in the Efficiency Awards 2020 and the Impact Awards.
Outstanding marketing activity
Correos was the Advertising Company of the Year at the 2019 Publicity and Advertising Control Awards and the National Marketing Award 2020, according to the Spanish Marketing Association.
The Correos service was created more than 300 years ago to cover the communication needs of the society of the time.
The organisation of post in Spain is due to the Romans. The cursus publicus, as it was called, spanned the whole of Hispania via an extensive roads network carrying messages for the army or Roman administrators.
Later, during Middle Ages, the numerous kingdoms in which Spain was divided created their own post systems. The messengers went from one court to another with the orders of their kings. Also merchants, religious and university institutions had their own couriers. The postal service in Spain was progressively transformed with the unification of the kingdoms under the monarchy of the Catholic Monarchs, with the discovery of America and then with the expansion of territories in Europe during the reign of Charles I of Spain.
At the same time, the concession of the royal privilege of the postal service to the Taxis family centralised all postal orders both in Spain and Europe.
With the change of dynasty at the beginning of the 18th century, the postal service stopped being a concession of the monarch to become Renta Real (Royal Income).
On 8 July 1716, with the appointment of Juan Tomás de Goyeneche as Chief Superintendent and General Administrator of Post Offices by Phillip V, the Post Office became the responsibility of the State.
Correos has been the Internet of the 18th century, the standard-bearer of nineteenth-century modernisation, the technological avant-garde of the 20th century and with the turn of the 21st century, the best provider of physical and digital communications and deliveries in Spain.
More than three centuries of history
Creation of the first operator of the Iberian Peninsula and international expansion in Southeast Asia.
National consolidation of the new offices, incorporating new services for citizens, institutions and companies.
Opening of CorreosLabs innovation centre.
We celebrate our 300th birthday.
Creation of e-commerce solutions for SMEs, Comandia.
Opening of CityPaq, parcel automatic lockers and launching of new office concept.
Opening of the Virtual Post Office.
Automation of the network of major logistics centres.
Launch of the first Correos website.
First prototype of a Spanish electric car for delivery (Zeus).
Computerisation of the entire post office network.
Invention of the post code.
Household mailboxes setting-up.
Establishment of innovative services such as urgent letters, money orders and reimbursements.
Creation of the Post Office Employee corps.
First public phone service in Spain.
Women joined the workforce.
Daily postal delivery.
Setting of the first travelling postal service. Telegraph corps creation.
Supply of own transport fleet for correspondence and creation of postage stamp as a payment method.
Installation of the first public mailboxes.
Postman profession foundation.
Rates rationalization and creation of List, Post Office Box, Printed Materials and Newspaper services.