GENERAL TERMS AND CONDITIONS FOR ACCESS AND USE OF THIS WEBSITE

This legal notice establishes the terms and conditions of use of the website www.correos.com, which Sociedad Estatal Correos y Telégrafos, S.A. (hereinafter Correos), with registered office at Conde de Peñalver, 19 28006 Madrid (Spain), holder of TAX ID. NO. CIF A-83052407, and registered in the Company Register of Madrid, Volume 16,665, Book 0, Folio 20, Section 8, Page M-284323, Entry 1 (registration details of the domain name ‘correos.com’: Entry 1/M of the Page, Section, Folio, Book and Volume indicated above), makes available to Internet users.

Correos is authorised to provide postal services in accordance with the provisions of Ley 43/2010, de 30 de Diciembre de los Derechos de los Usuarios y del Mercado Postal (Law 43/2010 of 30 December on the Rights of Users and the Postal Market), and to provide telecommunications services in accordance with Ley 32/2003, de 3 de Noviembre, General de Telecomunicaciones (Law 32/2003 of 3 November, on General Telecommunications).

To establish direct and effective communication, consult the Customer Service pages.

Acceptance

By accessing the website www.correos.com, you become a user and acknowledge your full and unreserved acceptance of all of the terms and conditions included in this Legal Notice.

The content of this Legal Notice may be amended, so your acceptance will be with respect to the version of the Legal Notice published by Correos at the time you access the website.

The use of certain services offered through the website www.correos.com may be subject to particular terms and conditions that, depending on the case, replace, complete and/or amend this Legal Notice. By accessing these services, you acknowledge your acceptance of the particular terms and conditions established for them. Consequently, you should carefully read the particular terms and conditions of service every time you access the website.

Access to the website www.correos.com is also subject to all notices, terms of use and instructions made known to the user by Correos that replace, complete and/or amend this Legal Notice.

Subscription to services

In general, access to the website’s utilities does not require prior subscription or user registration. Access to certain services offered through the website, however, may be subject to prior completion of a subscription form. In this regard, the user guarantees the authenticity and truthfulness of all of the data communicated when completing the subscription form(s). The user undertakes and accepts responsibility to ensure that all of the information provided is truthful and accurate at all times.

The prices quoted on the website as ‘From’ refer to prices without taxes included.

Terms of use

The user undertakes to use the utilities and/or services offered by Correos through the website www.correos.com in accordance with the law, this Legal Notice, particular terms and conditions published for certain services and other notices and instructions brought to the user’s attention, as well as with morality, generally accepted good practices and public order.

All trademarks, trade names or distinguishing marks of any kind that appear on the website and identify Correos are the property of this Company. Likewise, the intellectual property rights to exploit the content of the website belong to Correos as stated in the copyright, meaning that they cannot be used by the user beyond what is essential for accessing the utilities and services provided through the website, unless expressly authorised by Correos.

The user undertakes not to reproduce, copy, distribute, perform acts of public communication, transform or modify the contents of the website, including trademarks, trade names or distinguishing marks, unless they have the permission of the rights holder, or to suppress, manipulate or in any way alter the copyright and other rights reservation identifying information.

The user must refrain from obtaining or attempting to obtain content using mechanisms other than those that, where appropriate, have been made available or, in general, those that are usually used on the Internet provided that the latter do not pose a risk of damaging or disabling the website and/or its content.

To access the information contained on the website and make use of the services offered, minors must obtain prior permission from their parents, guardians or legal representatives.

Responsibility for determining the content and services accessible to minors falls to the people in whose charge they are. As the Internet makes it possible to access content that may be inappropriate for minors, users are informed of the existence of computer programs that can limit or control the content that minors can access.

Use of Cookies

CORREOS informs you that the website uses cookies, which are small pieces of data that are generated on the user’s computer and enable our systems to remember the user’s browsing characteristics or preferences. These cookies are only associated with the browser of a specific computer (an anonymous user) without providing any of the user’s personal data. Under no circumstances can they read information stored on the computer, serving exclusively for internal purposes, such as customisation of browsing and generation of website access statistics that allow us to improve the services offered. The user can configure the browser to notify of the receipt of cookies on the screen and decide on their acceptance and prevent the installation of cookies on the hard drive, where appropriate. Please refer to the instructions and manuals of your browser for further information.

Exclusion of responsibility and limit of guarantees

The data, text, information, Specifications Document, graphics and links published on the website www.correos.com are compiled for merely informative purposes for all of those interested in them without their access generating a commercial, contractual or professional relationship between users and Correos. In case of discrepancy between the information contained on the website and information contained on paper, the latter will take precedence. The user is advised that before performing any action associated with the content of the website they should verify the information obtained by contacting the Customer Service department.

The above with the exception of services whose contracting is offered through the website and whose access is subject to particular terms and conditions published by Correos and accepted by the user.

Correos excludes, to the full extent permitted by the legal system, any liability for damage or loss that may occur in the future caused by technical defects, whatever their nature, arising from the use of information and materials contained on the website. Any links and hypertext that allow access through the website to features and services offered by third parties do not belong to and are not under the control of Correos, so this Company is not responsible for the information contained within them or any consequences that may arise from such information.

Correos will accept no liability for the breach of any applicable rule that the user may commit in accessing the website and/or using the information contained within it. Nor will it be held liable for the illegitimate use that third parties may make of brand names, product names and registered or unregistered trademarks that do not belong to Correos but appear on the website.

Correos does not guarantee website continuity of operation or availability, but, to the extent possible, will warn of any interruptions of which it is aware prior to them occurring.

Correos does not control or guarantee the absence of viruses or other elements in the services provided by third parties and accessed by the user through the website which may cause faults or alterations to their software or hardware and damage documents and files stored in their computer system.

Personal data protection

Browsing through our website does not require prior registration. You are, however, informed that when you visit our website, our web servers store as standard information such as the IP address and domain from which access is obtained, the date and time of the visit, etc. In addition, certain features of our website require you to provide additional information through the corresponding form (e.g. your name and surname, postal or email address, telephone number, etc.). Correos will process your personal data according to the conditions published in the Website Privacy Policy and, where appropriate, the Data Protection Policy applicable to the different services requested.

Legislation and jurisdiction

Spanish legislation will be applicable to the content of the website and the jurisdiction will be the competent Law Courts of Spain.

REGULATION (EU) 2022/2065 (Digital Services Regulation)

In compliance with REGULATION (EU) 2022/2065 (Digital Services Regulation), the following link is provided as a single point of contact for Authorities and Bodies.